{"id":12548,"date":"2015-03-05T09:54:21","date_gmt":"2015-03-05T13:54:21","guid":{"rendered":"http:\/\/swling.com\/blog\/?p=12548"},"modified":"2015-03-05T09:54:21","modified_gmt":"2015-03-05T13:54:21","slug":"pete-gives-kaito-high-marks-for-customer-service","status":"publish","type":"post","link":"https:\/\/swling.com\/blog\/2015\/03\/pete-gives-kaito-high-marks-for-customer-service\/","title":{"rendered":"Pete gives Kaito high marks for customer service"},"content":{"rendered":"

\"PL-880<\/a><\/p>\n

SWLing Post<\/em> reader, Pete\u00a0Jernakoff (K3KMS), writes:<\/p>\n

“I purchased two PL-880 radios from Amazon<\/a> about a year ago and before the soft muting issue became a hot topic. Both of my radios (8819 firmware version) suffered from this most annoying problem but it wasn’t until I started reading your excellent blog that I learned of the cause.<\/p>\n

About two weeks ago, I called Kaito Electronics USA and asked if they could upgrade the firmware on my two radios to the 8820 version. The person I spoke to said (paraphrasing) “Sure! Send them to us any we’ll perform the upgrade for free. All you do is pay for the return shipping.”<\/p>\n

So off the radios went to Kaito. About 10 days later I had them back with the new firmware installed. The return shipping was $10. Weak MW and SW signals are now easy to listen to: no soft muting issues at all. Kudos to Kaito for agreeing to perform the upgrade for me. My dealings with them were thoroughly pleasurable.”<\/p><\/blockquote>\n

Thanks for sharing that great experience, Pete! You’re right–the 8820 upgrade is certainly worth the shipping costs and I’m happy to hear Kaito makes the process so easy.<\/p>\n

Don’t know the firmware version of your PL-880? Click here to learn how to display the firmware version<\/a>.<\/p>\n

For more information on PL-880 soft muting, click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

SWLing Post reader, Pete\u00a0Jernakoff (K3KMS), writes: “I purchased two PL-880 radios from Amazon about a year ago and before the soft muting issue became a hot topic. Both of my radios (8819 firmware version) suffered from this most annoying problem but it wasn’t until I started reading your excellent blog that I learned of the […]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[627,3,3196,139,26,714,43],"tags":[1512,2065,479,2066,2391,3671,2433],"class_list":["post-12548","post","type-post","status-publish","format-standard","hentry","category-how-to","category-news","category-portable-radio","category-radio-modifications","category-radios","category-retailers","category-shortwave-radio","tag-kaito","tag-pl-880","tag-tecsun","tag-tecsun-pl-880","tag-tecsun-pl-880-firmware","tag-tecsun-pl-880-firmware-upgrade","tag-tecsun-pl-880-ssb-soft-mute"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pn3uc-3go","jetpack-related-posts":[{"id":8405,"url":"https:\/\/swling.com\/blog\/2013\/12\/kaito-able-to-update-pl-880-firmware-in-house\/","url_meta":{"origin":12548,"position":0},"title":"Kaito able to update PL-880 firmware in-house","author":"Thomas","date":"December 24, 2013","format":false,"excerpt":"Earlier we posted that Tecsun PL-880s being sold by Kaito Electronics had an older firmware version (#8819) than those being sold by Anon-Co on eBay\u00a0(#8820). Fortunately\u00a0SWLing Post reader, Tim, has been working directly with Kaito in California. Yesterday, he visited their headquarters where they updated his PL-880 from firmware version\u2026","rel":"","context":"In "New Products"","block_context":{"text":"New Products","link":"https:\/\/swling.com\/blog\/category\/new-products\/"},"img":{"alt_text":"Click here to learn how to display your PL-880's firmware version.","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-101.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-101.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-101.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":8289,"url":"https:\/\/swling.com\/blog\/2013\/12\/important-note-about-tecsun-pl-880-firmware-versions\/","url_meta":{"origin":12548,"position":1},"title":"Important note about Tecsun PL-880 firmware versions","author":"Thomas","date":"December 13, 2013","format":false,"excerpt":"It seems that there are some important differences emerging between PL-880 firmware versions. You may have noted that the PL-880 I reviewed yesterday has a firmware version of 8820. I purchased my PL-880 through eBay seller, Anon-Co. As far as I can tell, most, if not all of the units\u2026","rel":"","context":"In "New Products"","block_context":{"text":"New Products","link":"https:\/\/swling.com\/blog\/category\/new-products\/"},"img":{"alt_text":"Click here to learn how to display your PL-880's firmware version.","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-101-300x147.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":8182,"url":"https:\/\/swling.com\/blog\/2013\/12\/tecsun-pl-880-how-to-display-firmware-version\/","url_meta":{"origin":12548,"position":2},"title":"Tecsun PL-880: How to display firmware version","author":"Thomas","date":"December 6, 2013","format":false,"excerpt":"Thanks to SWLing Post reader, Owl, we know how to display the firmware version of your Tecsun PL-880: 1.) With the radio turned off, simply press and hold the \"AM BW\" button and the full display panel will turn on. 2.) Then press and hold the \"AM BW\" again and\u2026","rel":"","context":"In "New Products"","block_context":{"text":"New Products","link":"https:\/\/swling.com\/blog\/category\/new-products\/"},"img":{"alt_text":"Tecsun-PL-800-Firmware-20","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-201.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-201.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-201.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":8799,"url":"https:\/\/swling.com\/blog\/2014\/02\/universal-radio-now-shipping-the-tecsun-pl-880\/","url_meta":{"origin":12548,"position":3},"title":"Universal Radio now shipping the Tecsun PL-880","author":"Thomas","date":"February 16, 2014","format":false,"excerpt":"Universal Radio is now shipping the Tecsun PL-880--I understand that\u00a0all of their units are firmware version 8820. Click here to check out the PL-880 at Universal Radio's website. To read our review of the Tecsun PL-880, click here.","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/swling.com\/blog\/category\/news\/"},"img":{"alt_text":"The Tecsun PL-880","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL880-SWLing-Post-0526-300x200.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":8335,"url":"https:\/\/swling.com\/blog\/2013\/12\/hidden-feature-displaying-the-tecsun-pl-880-date-of-manufacture\/","url_meta":{"origin":12548,"position":4},"title":"Hidden feature: Displaying the Tecsun PL-880 date of manufacture","author":"Thomas","date":"December 18, 2013","format":false,"excerpt":"Thanks to SWLing Post reader, Tim, we know how to display (what we believe is) the date of manufacture for your Tecsun PL-880: 1.) With the radio turned off, simply press and hold the \u201cAM BW\u201d button and the full display panel will turn on. 2.) Then press and hold\u2026","rel":"","context":"In "New Products"","block_context":{"text":"New Products","link":"https:\/\/swling.com\/blog\/category\/new-products\/"},"img":{"alt_text":"Tecsun-PL-880-Manufacturing-date-SWLing-Post","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-880-Manufacturing-date-SWLing-Post.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-880-Manufacturing-date-SWLing-Post.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-880-Manufacturing-date-SWLing-Post.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":16903,"url":"https:\/\/swling.com\/blog\/2016\/01\/tecsun-pl-880-fine-tuning-bug-solved-by-anon-co\/","url_meta":{"origin":12548,"position":5},"title":"Tecsun PL-880 fine tuning bug solved by Anon-Co","author":"Thomas","date":"January 19, 2016","format":false,"excerpt":"Many thanks to SWLing Post contributor, Georges (F6DFZ), who writes: As you may know, a few [of us PL-880 owners] have documented the extremely annoying bug that affect the Tecsun PL-880 during Fine Tuning of SSB signals. To sum it up, recently manufactured Tecsun PL-880 tune backward when using the\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/swling.com\/blog\/category\/news\/"},"img":{"alt_text":"PL-880-Tuning-Bug","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2016\/01\/PL-880-Tuning-Bug.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2016\/01\/PL-880-Tuning-Bug.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2016\/01\/PL-880-Tuning-Bug.jpg?resize=525%2C300 1.5x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/posts\/12548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/comments?post=12548"}],"version-history":[{"count":0,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/posts\/12548\/revisions"}],"wp:attachment":[{"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/media?parent=12548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/categories?post=12548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/tags?post=12548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}