{"id":31198,"date":"2018-03-15T07:37:54","date_gmt":"2018-03-15T11:37:54","guid":{"rendered":"https:\/\/swling.com\/blog\/?p=31198"},"modified":"2018-03-15T07:37:54","modified_gmt":"2018-03-15T11:37:54","slug":"tom-praises-anon-cos-first-rate-customer-service","status":"publish","type":"post","link":"https:\/\/swling.com\/blog\/2018\/03\/tom-praises-anon-cos-first-rate-customer-service\/","title":{"rendered":"Tom praises Anon-Co’s “first-rate” customer service"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Many thanks to SWLing Post<\/em> contributor,\u00a0Tom Adams (W9LBB), who left the following comment on our Tecsun PL-880 review<\/a>:<\/p>\n

Just a note re. kudos to Anon-co re. customer support.<\/p>\n

I got a PL880 late last year, and LOVED it; so much so that I ordered a second one, the \u201cspecial edition\u201d version, both radios from Anon-co.<\/p>\n

While waiting for the second radio to be delivered, my first one developed a bug; the AM broadcast band was dead at turn-on. Sometimes switching to FM and back to AM made it work\u2026 not good.<\/p>\n

The second radio arrived, and it worked on short wave for about 5 minutes, and went dead. Turning it off and waiting a while brought it back\u2026 but it would die in 5 \u2013 10 minutes again.<\/p>\n

I wrote Anon-co about the problems, and Anna addressed the problems. After the usual fixes (reset, pulling the battery for a half hour and reinserting to reboot the processor) failed, she had me send both radios back for factory service. Anon-co covered the cost of the FedEx to get them back to Hong Kong.<\/p>\n

A half hour ago I got a note from Anna.<\/p>\n

The newest radio is confirmed dead; they\u2019re replacing it.<\/p>\n

The older radio (sent for repairs under warranty) seems to have developed a bug that the technicians have never seen before. They say that diagnosis and repair could be very difficult\u2026 therefore they are replacing THAT radio too!<\/p>\n

I\u2019m a happy camper with that solution\u2026 and I can\u2019t praise Anon-co and Anna too highly! FIRST RATE customer service!!!<\/p><\/blockquote>\n

Thanks for sharing this feedback, Tom. I’ve had the same experience with Anon-Co over the many years I’ve done business with them. Anna is an amazing customer-focused agent and they stand by their products each and every time.<\/p>\n

There are so few companies who retail shortwave radios these days it’s nice to know that Tecsun’s primary distributor in Hong Kong is one of the best in the business! We\u00a0can buy from Anon-Co with confidence.<\/p>\n

Click here to check out Anon-Co’s website.<\/a><\/p>\n

Click here to check out Anon-Co’s listings on eBay.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Many thanks to SWLing Post contributor,\u00a0Tom Adams (W9LBB), who left the following comment on our Tecsun PL-880 review: Just a note re. kudos to Anon-co re. customer support. I got a PL880 late last year, and LOVED it; so much so that I ordered a second one, the \u201cspecial edition\u201d version, both radios from Anon-co. […]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[3,714],"tags":[2749,2065,3044,2066,6891],"class_list":["post-31198","post","type-post","status-publish","format-standard","hentry","category-news","category-retailers","tag-anon-co","tag-pl-880","tag-shortwave-radio-retailers","tag-tecsun-pl-880","tag-tom-adams-w9lbb"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pn3uc-87c","jetpack-related-posts":[{"id":16903,"url":"https:\/\/swling.com\/blog\/2016\/01\/tecsun-pl-880-fine-tuning-bug-solved-by-anon-co\/","url_meta":{"origin":31198,"position":0},"title":"Tecsun PL-880 fine tuning bug solved by Anon-Co","author":"Thomas","date":"January 19, 2016","format":false,"excerpt":"Many thanks to SWLing Post contributor, Georges (F6DFZ), who writes: As you may know, a few [of us PL-880 owners] have documented the extremely annoying bug that affect the Tecsun PL-880 during Fine Tuning of SSB signals. To sum it up, recently manufactured Tecsun PL-880 tune backward when using the\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/swling.com\/blog\/category\/news\/"},"img":{"alt_text":"PL-880-Tuning-Bug","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2016\/01\/PL-880-Tuning-Bug.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2016\/01\/PL-880-Tuning-Bug.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2016\/01\/PL-880-Tuning-Bug.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":7881,"url":"https:\/\/swling.com\/blog\/2013\/11\/tecsun-pl-880-available-for-pre-order-on-amazon\/","url_meta":{"origin":31198,"position":1},"title":"Tecsun PL-880 available for pre-order on Amazon","author":"Thomas","date":"November 12, 2013","format":false,"excerpt":"I just noticed that the Tecsun PL-880 is available to purchase as a pre-order from Amazon.com. The vendor (Electronnix) claims that the PL-880 will be \"released\" on November 30, 2013. The price is set at $149.00 US; at least $20 more than the Pl-660, depending on the retailer. Though the\u2026","rel":"","context":"In "New Products"","block_context":{"text":"New Products","link":"https:\/\/swling.com\/blog\/category\/new-products\/"},"img":{"alt_text":"TecsunPL-880front_amazon","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/11\/TecsunPL-880front_amazon-300x199.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":8552,"url":"https:\/\/swling.com\/blog\/2014\/01\/anon-co-selling-tecsun-pl-880-deluxe-set\/","url_meta":{"origin":31198,"position":2},"title":"Anon-Co selling Tecsun PL-880 deluxe set","author":"Thomas","date":"January 10, 2014","format":false,"excerpt":"SWLing Post reader, Paul, writes: \"Check out this PL-880 set from Anon-Co on eBay.. Looks like it includes an\u00a0AN-03L SW antenna and\u00a0ICR-100 FM\/MP3 player\/recorder amongst other things.\" Very interesting. I have never heard of the \u00a0ICR-100. I wonder how well it records FM radio?","rel":"","context":"In "Radios"","block_context":{"text":"Radios","link":"https:\/\/swling.com\/blog\/category\/radios\/"},"img":{"alt_text":"TecsunPL880set","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2014\/01\/TecsunPL880set-300x253.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":27287,"url":"https:\/\/swling.com\/blog\/2017\/07\/the-tecsun-pl-880-triple-conversion-architecture\/","url_meta":{"origin":31198,"position":3},"title":"The Tecsun PL-880: triple conversion architecture","author":"Thomas","date":"July 20, 2017","format":false,"excerpt":"Many thanks to SWLing Post contributor, Larry Thompson, who writes: There's been some confusion on my part whether the Tecsun PL-880 is a dual conversion or triple conversion receiver. Amazon and eBay list the receiver as double conversion, whereas Universal Radio doesn't mention either. After scouring the Instruction Manual, I\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/swling.com\/blog\/category\/news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2014\/07\/PL-880-1.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2014\/07\/PL-880-1.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2014\/07\/PL-880-1.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":8405,"url":"https:\/\/swling.com\/blog\/2013\/12\/kaito-able-to-update-pl-880-firmware-in-house\/","url_meta":{"origin":31198,"position":4},"title":"Kaito able to update PL-880 firmware in-house","author":"Thomas","date":"December 24, 2013","format":false,"excerpt":"Earlier we posted that Tecsun PL-880s being sold by Kaito Electronics had an older firmware version (#8819) than those being sold by Anon-Co on eBay\u00a0(#8820). Fortunately\u00a0SWLing Post reader, Tim, has been working directly with Kaito in California. Yesterday, he visited their headquarters where they updated his PL-880 from firmware version\u2026","rel":"","context":"In "New Products"","block_context":{"text":"New Products","link":"https:\/\/swling.com\/blog\/category\/new-products\/"},"img":{"alt_text":"Click here to learn how to display your PL-880's firmware version.","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-101.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-101.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-800-Firmware-101.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":8121,"url":"https:\/\/swling.com\/blog\/2013\/12\/the-tecsun-pl-880-charger-and-battery\/","url_meta":{"origin":31198,"position":5},"title":"The Tecsun PL-880 charger and battery","author":"Thomas","date":"December 4, 2013","format":false,"excerpt":"I've had a lot of questions and comments about whether the Tecsun PL-880 is supplied with a power supply\/battery charger. \u00a0I purchased my PL-880 from\u00a0from Anon-Co on eBay\u00a0and they sent a charger along with the radio. The charger was not in the actual PL-880 (OEM) box, but wrapped up inside\u2026","rel":"","context":"In "New Products"","block_context":{"text":"New Products","link":"https:\/\/swling.com\/blog\/category\/new-products\/"},"img":{"alt_text":"The supplied Tecsun PL-880 charger\/power supply (Click to enlarge)","src":"https:\/\/i0.wp.com\/swling.com\/blog\/wp-content\/uploads\/2013\/12\/Tecsun-PL-880-Charger-1-SWLingPost-225x300.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/posts\/31198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/comments?post=31198"}],"version-history":[{"count":0,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/posts\/31198\/revisions"}],"wp:attachment":[{"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/media?parent=31198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/categories?post=31198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/swling.com\/blog\/wp-json\/wp\/v2\/tags?post=31198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}