Fortunately SWLing Post reader, Tim, has been working directly with Kaito in California. Yesterday, he visited their headquarters where they updated his PL-880 from firmware version 8819 to 8820.
“Just got back with my PL-880 from Kaito. It took about 5 seconds to update the firmware (they let me watch). Tecsun sent them a little silver box with a cord that plugs into the radio just below the LCD screen. After removing the face plate, they merely plug in the cord, press a button and voilà, the firmware is upgraded to 8820, and no more soft mute problems. They told me mine is the first one to get the update and it seems just great so far!
I asked if they will be updating new radios before they ship, and they said, “of course, by all means.” [T]hey are now selling the radio with 8820 firmware. People who bought the radio before are also welcome to send theirs back for the upgrade.”
The review of the Tecsun PL-880 we posted two weeks ago was purchased from Anon-Co and has the newer 8820 firmware version.
Tim, many thanks for the report!